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Shipping Info

If you are not entirely satisfied with your purchase, we're here to help. 

RETURNS & SHIPPING POLICY
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RETURNS

Online and in-person purchases may be returned within 7 days of the ship/take-home date. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please contact us for a return ship label on our 'contact us' page or at brenda@willowtreejewelry.com. You will receive this via email. Once received, adhere to original package for a return. 

Refunds will be made in the form of the original payment and are only available for online purchases returned by mail. Final sale items cannot be returned or exchanged.

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

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SHIPPING

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.